GENERAL TERMS AND CONDITIONS

Your Best Retreat B.V.

Version 1.0 — June 2026

Your Best Retreat B.V.

Chamber of Commerce (KvK): 42050080

VAT number: NL869477389B01

Registered address: Schalderoi 17, 7607 EG Almelo, the Netherlands

Email: welcome@yourbestretreat.com | Website: www.yourbestretreat.com

These General Terms and Conditions apply to services provided by Your Best Retreat B.V. (hereinafter: “Your Best Retreat”). Your Best Retreat may act in different roles depending on the specific offer: as an intermediary or sub-lessor of a third-party venue, as a facilitator or platform partner for a retreat organised by an external coach or organiser, or as an independent provider of its own venues, retreats, training programmes, workshops or programmes. The role of Your Best Retreat is stated in each offer, quotation, reservation or booking confirmation. That role determines which provisions of these Terms and Conditions apply.

Article 1 — Definitions

In these General Terms and Conditions, the following terms have the following meanings:

Your Best Retreat: the company using these General Terms and Conditions.

Customer: the natural person or legal entity entering into a booking, reservation, assignment or agreement with Your Best Retreat.

Consumer: a Customer acting outside the exercise of a profession or business.

Business Customer: a Customer acting in the exercise of a profession or business.

Participant: the natural person participating in a retreat, training, workshop, stay, event, programme or activity.

Venue: the accommodation, group accommodation, meeting room, retreat location, outdoor space, garden, grounds or other place where a stay, event, retreat or activity takes place.

Venue Owner: the owner, operator, manager, lessor or other rights holder of a Venue not owned by Your Best Retreat.

External Coach or Organiser: a third party who independently organises, offers or facilitates a retreat, training, workshop, ceremony, session, programme or other activity.

Venue Sub-lease: the situation in which Your Best Retreat offers, intermediates, reserves or sub-leases a third-party Venue to the Customer, while the Venue is owned or managed by a third party.

Retreat Facilitation: the situation in which Your Best Retreat facilitates, promotes, provides administrative support for, or provides a Venue for a retreat, training, workshop, programme or activity of an External Coach or Organiser, without being the substantive organiser or final responsible party.

Own Offer: a Venue, retreat, training, workshop, stay, programme or activity offered, composed, organised or executed by Your Best Retreat itself.

Booking Confirmation: the written or electronic confirmation of a reservation, booking, assignment or participation.

Agreement: any agreement between Your Best Retreat and the Customer or Participant.

House Rules: the rules applicable at a Venue or during a retreat, stay, training, workshop or activity.

Article 2 — Applicability

These General Terms and Conditions apply to all offers, quotations, reservations, bookings, agreements, services, deliveries and activities of Your Best Retreat.
Deviations from these General Terms and Conditions are only valid if agreed in writing.
The applicability of the Customer’s own general terms and conditions is expressly excluded, unless otherwise agreed in writing.
Where the terms and conditions of a Venue Owner, External Coach, Organiser or other third party also apply, these will be provided to or made known to the Customer in advance where possible.
In the event of a conflict between these General Terms and Conditions and specific arrangements in the Booking Confirmation, the arrangements in the Booking Confirmation shall prevail.
If one or more provisions of these Terms and Conditions are null and void or annulled, the remaining provisions shall remain fully in force. The parties will in that case agree on a replacement provision that aligns as closely as possible with the purpose and intent of the original provision.

Article 3 — Role of Your Best Retreat

Your Best Retreat may fulfil different roles per offer: (a) intermediary, booking channel, administrative support or sub-lessor of a third-party Venue; (b) intermediary, promotional partner, venue partner, administrative support or facilitation partner for a retreat, training, workshop or programme of an External Coach or Organiser; (c) independent provider, lessor or organiser of an Own Offer.
The role of Your Best Retreat for each offer is stated in the quotation, information page, reservation or Booking Confirmation.
Where Your Best Retreat acts as intermediary, booking channel, administrative support, venue partner or sub-lessor, Your Best Retreat is not responsible for the substantive or practical execution by the relevant third party, unless otherwise agreed in writing.
Where Your Best Retreat acts as provider, lessor or organiser itself, Your Best Retreat is responsible for the execution of the agreement as described in the offer and the Booking Confirmation.
The Customer is responsible for carefully reading the offer, Booking Confirmation, these General Terms and Conditions, the applicable House Rules and any third-party terms and conditions.

MODULE A — Venue Sub-lease

This module applies when Your Best Retreat offers, intermediates, reserves or sub-leases a Venue owned or managed by a third party.

Article 4 — Role in Venue Sub-lease

In the case of a Venue Sub-lease, Your Best Retreat acts as intermediary, booking channel, administrative support or sub-lessor of a third-party Venue.
The Venue is not owned by Your Best Retreat, unless expressly stated in writing.
The Venue Owner or manager is primarily responsible for the actual condition, safety, permits, facilities, accessibility, maintenance, cleaning, inventory, technical installations and House Rules of the Venue.
Your Best Retreat is not liable for damage, injury, loss, theft, nuisance, defects or shortcomings resulting from the actual condition or use of the Venue, to the extent these fall under the responsibility of the Venue Owner or manager.
The Customer acknowledges that the actual execution of the stay partly depends on the Venue Owner or manager.

Article 5 — Availability, Reservation and Acceptance

A reservation for a third-party Venue is subject to final availability and acceptance by the Venue Owner or manager.
Your Best Retreat may refuse, modify or cancel a reservation if the Venue Owner or manager does not accept the reservation, the Venue proves unavailable, or there is reasonable doubt about appropriate or responsible use of the Venue.
Obvious errors or mistakes in prices, availability, descriptions, images or conditions do not bind Your Best Retreat.
Preferences, wishes or special requests of the Customer may be passed on to the Venue Owner or manager, but cannot be guaranteed unless confirmed in writing.

Article 6 — Use of the Venue

The Customer uses the Venue solely for the purpose stated in the Booking Confirmation.
It is not permitted to use the Venue for parties, commercial events, ceremonies, overnight stays, retreats, catering activities, recordings, subletting to third parties or other activities not agreed in advance in writing.
The Customer is responsible for the behaviour of all Participants, guests, co-tenants, suppliers and third parties engaged by the Customer.
The Customer and all those present must comply with the House Rules of the Venue Owner or manager.
Violation of House Rules, causing nuisance, unsafe behaviour, damage, exceeding the permitted number of persons or use contrary to the Booking Confirmation may result in immediate termination of the stay or use, without right to a refund.

Article 7 — Deposit, Damage and Handover

A deposit may be required for use of a Venue.
The deposit may be collected by Your Best Retreat, the Venue Owner or the manager, depending on what is stated in the Booking Confirmation.
The Customer is liable for all damage to the Venue, inventory, garden, grounds, installations, facilities and property caused during use by the Customer, Participants, guests or third parties present on behalf of the Customer.
Damage, additional cleaning costs, missing inventory, fines, repair costs, nuisance costs or other costs may be offset against the deposit.
If the damage or costs exceed the deposit, the Customer remains obliged to pay the excess.
The Venue must be left clean, tidy and in its original condition, unless otherwise agreed in writing.

Article 8 — Complaints About External Venues

Complaints about the Venue, facilities, cleaning, defects or damage must be reported as soon as possible during the stay or use to the Venue Owner or manager.
If Your Best Retreat is involved in the booking, Your Best Retreat preferably receives a copy of the complaint.
Complaints reported only after the stay or use has ended do not entitle the Customer to compensation if the Venue Owner, manager or Your Best Retreat has not had a reasonable opportunity to remedy the problem during the stay or use.

MODULE B — Retreat Facilitation by an External Coach or Organiser

This module applies when a retreat, training, workshop, programme, ceremony, session or activity is offered or executed by an External Coach or Organiser and Your Best Retreat is not itself the substantive organiser.

Article 9 — Role in Retreat Facilitation

In the case of Retreat Facilitation, Your Best Retreat acts as intermediary, venue partner, promotional partner, administrative support, booking channel or facilitator.
Unless expressly stated otherwise in writing, Your Best Retreat is not the substantive organiser of the retreat, training, workshop, ceremony, session, programme or activity.
The agreement regarding substantive participation is in that case concluded between the Customer or Participant and the External Coach or Organiser.
The External Coach or Organiser is responsible for their own offer, content, execution, guidance and communication with Participants, unless otherwise agreed in writing.

Article 10 — Responsibility of the External Coach or Organiser

The External Coach or Organiser is responsible for: (a) the content and structure of the programme; (b) the competence and suitability of facilitators; (c) intake, selection and any contraindications for Participants; (d) physical, mental and emotional safety within the programme; (e) instructions, guidance and aftercare appropriate to the offer; (f) compliance with relevant laws and regulations; (g) professional or business liability insurance; (h) their own general terms and conditions, privacy statement and complaints handling.
Your Best Retreat is not liable for damage, injury, psychological burden, emotional consequences, disappointment, conflicts, programme changes, cancellation or other consequences resulting from the actions or omissions of the External Coach or Organiser.
Participants should direct substantive questions, complaints or claims about the programme in the first instance to the External Coach or Organiser.
Your Best Retreat may mediate in complaints if desired, but is not obliged to do so and does not thereby accept substantive liability.

Article 11 — Information, Promotion and Third-Party Offers

The External Coach or Organiser is responsible for the accuracy, completeness and currency of all information about the retreat, training, workshop, ceremony, session, programme or activity.
Your Best Retreat may use information from the External Coach or Organiser for promotion, publication or communication, but is not responsible for inaccuracies or incompleteness in information provided by third parties.
Your Best Retreat reserves the right to refuse, remove or no longer promote an offer from an External Coach or Organiser if the offer is, in Your Best Retreat’s judgement, not appropriate, safe, responsible, lawful or in line with the values of Your Best Retreat.

Article 12 — Payment, Refunds and Cancellation for Third-Party Offers

Where Your Best Retreat collects payments on behalf of an External Coach, Organiser, Venue Owner or other third party, this is done as an administrative service or payment facility.
The collection of payments by Your Best Retreat does not mean that Your Best Retreat is the substantive organiser or final responsible party.
For cancellation, modification, repayment or restitution, the terms and conditions of the External Coach or Organiser apply, unless Your Best Retreat has expressly declared its own terms and conditions applicable in writing.
Your Best Retreat is not obliged to refund amounts already transferred to an External Coach, Organiser, Venue Owner or other third party, unless legally required or agreed in writing.
Service fees, administration fees, transaction fees or costs already incurred may be excluded from restitution, to the extent stated in advance and legally permitted.

MODULE C — Own Offer of Your Best Retreat

This module applies when Your Best Retreat itself offers a Venue, retreat, training, workshop, stay, programme or activity and acts as organiser, lessor or provider.

Article 13 — Own Responsibility of Your Best Retreat

Where Your Best Retreat itself acts as provider, lessor or organiser, Your Best Retreat is responsible for the execution of the agreement as described in the offer and the Booking Confirmation.
For Own Offers, Your Best Retreat is responsible for: (a) the organisation of the programme or stay; (b) communication with Customer and Participants; (c) planning and coordination; (d) deployment of facilitators or staff; (e) basic safety of the components offered by Your Best Retreat; (f) delivery of the agreed services.
Your Best Retreat has a best-efforts obligation and not a results obligation in respect of coaching, retreats, systemic work, personal development, relaxation and guidance.
Results such as personal growth, relaxation, recovery, insight, transformation, behavioural change, connection or business return cannot be guaranteed.

Article 14 — Participation in Retreats, Trainings and Activities

Participation in retreats, trainings, workshops, coaching, systemic work, bodywork, meditation, yoga, walks, outdoor activities or other components takes place at the Participant’s own risk.
The Participant declares, to the best of their knowledge, to be physically, mentally and emotionally capable of participating.
The Participant notifies Your Best Retreat in advance of any relevant medical, psychological, physical or other circumstances that may affect participation.
Your Best Retreat may refuse, limit or terminate participation if participation is, in its judgement, not appropriate, safe or responsible.
The services of Your Best Retreat are not a substitute for medical, psychological, psychiatric, legal, financial or other professional assistance.
Participants remain personally responsible for choices, decisions and actions resulting from participation.

Article 15 — Programme Changes and Substitution

Your Best Retreat may modify the programme, schedule, facilitators, activities, order of components, venue layout or practical execution where circumstances so require.
A modification does not entitle the Customer to a refund, unless the modification is so substantial that it can no longer reasonably be considered the same service.
In the event of illness of a facilitator, force majeure, insufficient participants or other compelling circumstances, Your Best Retreat may cancel or postpone a retreat, training, workshop or activity.
In the event of cancellation by Your Best Retreat, the Customer receives a refund of the amount already paid, unless the Customer accepts a suitable alternative.
Your Best Retreat is not liable for additional costs incurred by the Customer or Participant, such as travel, accommodation, cancellation, replacement or consequential costs, unless there is intent or wilful recklessness.

Article 16 — Venue Use for Own Offers

Where Your Best Retreat itself offers or manages a Venue, the Customer or Participant uses the Venue with care and in accordance with the agreed purpose.
The Customer and Participants must comply with the House Rules, safety instructions and directions of Your Best Retreat or persons engaged by it.
The Customer is liable for damage to the Venue, inventory, garden, grounds, installations and property caused by the Customer, Participants, guests or third parties engaged by the Customer.
Your Best Retreat may charge costs for damage, additional cleaning, missing items, nuisance or violation of House Rules.

General Provisions — Applicable to All Roles

Article 17 — Offer, Prices and Formation of Agreement

All offers and quotations of Your Best Retreat are without obligation, unless otherwise stated in writing.
An agreement is concluded once the Customer accepts the offer, for example via registration, reservation, payment, signature, email confirmation or an online booking process.
Prices for Consumers are stated inclusive of VAT, unless legally permitted otherwise.
Prices for Business Customers may be stated exclusive of VAT.
Additional costs, such as cleaning fees, tourist tax, catering, linen, energy, deposit, additional participants, materials, administration fees, service fees or transaction fees, are stated separately where possible.
Obvious errors or mistakes in the offer do not bind Your Best Retreat.

Article 18 — Payment

Payment must be made according to the terms stated in the invoice, quotation or Booking Confirmation.
Unless otherwise agreed, Your Best Retreat may require a deposit.
For bookings made shortly before the start date, full advance payment may be required.
If payment is not made on time, Your Best Retreat may suspend, cancel or refuse access to the Venue, stay, retreat, programme or activity.
In the event of late payment, the Customer owes statutory interest and reasonable debt collection costs.
The Customer may not suspend or offset payment obligations, unless otherwise agreed in writing or mandatorily required by law.

Article 19 — Cancellation by the Customer

Cancellation must be made in writing.
Unless the Booking Confirmation or specific terms state otherwise, the following cancellation fees apply: (a) cancellation more than 6 months before start: 25% of the total amount; (b) cancellation between 6 and 3 months before start: 50% of the total amount; (c) cancellation between 3 months and 6 weeks before start: 75% of the total amount; (d) cancellation within 6 weeks before start: 100% of the total amount.
In the event of a no-show or early departure, no refund will be given.
The Customer may propose a replacement Participant in consultation, unless the nature of the programme, group composition, intake, safety, third-party conditions or other reasonable circumstances preclude this.
If Your Best Retreat has incurred costs or entered into obligations towards third parties, these costs may be charged upon cancellation to the extent they exceed the cancellation fees or as agreed in writing.
Different cancellation conditions may apply for offers from External Coaches, Organisers or Venue Owners.

Article 20 — Cancellation or Modification by Your Best Retreat

Your Best Retreat may cancel, modify or postpone a booking, retreat, training, workshop, stay, programme, activity or Venue use in the event of force majeure, illness, insufficient participants, unavailability of a Venue, safety risks or other compelling circumstances.
In that case, Your Best Retreat will offer a suitable alternative where possible.
If no suitable alternative is offered or accepted, amounts paid by the Customer to Your Best Retreat will be refunded to the extent Your Best Retreat is not already obliged to pay these amounts to third parties and to the extent Your Best Retreat is itself responsible for the cancellation.
Your Best Retreat is not liable for additional damage or costs of the Customer or Participant, unless there is intent or wilful recklessness.

Article 21 — Right of Withdrawal for Consumers

For bookings of accommodation, Venues, retreats, workshops, trainings, stays, events and other services related to leisure activities taking place on a specific date or within a specific period, no statutory right of withdrawal applies.
By making a booking, the Consumer acknowledges that the agreement relates to a date-specific service and that cancellation is only possible in accordance with the applicable cancellation conditions.
For non-date-specific services, digital products, online programmes or other products, a statutory right of withdrawal may apply, unless a statutory exception applies.
If a Consumer expressly requests performance of a service during the cooling-off period, the Consumer may be required to pay a proportionate fee for the part of the service already performed upon withdrawal.
If digital content is delivered immediately, the right of withdrawal may lapse if the Consumer has expressly agreed in advance to immediate delivery and has acknowledged waiving the right of withdrawal once delivery has commenced, to the extent legally permitted.

Article 22 — Responsibility of Customer and Participants

The Customer is responsible for all persons participating, staying or using a Venue through them.
The Customer ensures that all Participants, guests and those involved are informed of these General Terms and Conditions, applicable House Rules, safety instructions and third-party terms and conditions.
The Customer and Participants behave respectfully towards each other, facilitators, staff, local residents, nature, buildings, inventory and surroundings.
Alcohol abuse, drug use, aggression, intimidation, discrimination, boundary-crossing behaviour, causing nuisance, dangerous behaviour or failure to follow instructions may result in immediate exclusion or termination of participation or stay, without right to a refund.
The Customer indemnifies Your Best Retreat against claims from Participants, guests or third parties arising from actions or omissions of the Customer, Participants, guests or third parties engaged by the Customer.

Article 23 — Liability of Your Best Retreat

Your Best Retreat is only liable for direct damage that is the direct result of an attributable failure of Your Best Retreat.
Any liability of Your Best Retreat is limited to the amount the Customer has paid to Your Best Retreat for the relevant agreement, with a maximum of the amount paid out by Your Best Retreat’s liability insurance.
Your Best Retreat is not liable for: (a) indirect damage; (b) consequential damage; (c) loss of profit or missed income; (d) reputational damage; (e) disappointment or unmet expectations; (f) emotional or psychological consequences, unless there is intent or wilful recklessness; (g) damage caused by the actions or omissions of third parties; (h) damage due to incorrect or incomplete information from the Customer or Participant; (i) damage due to failure to follow instructions; (j) loss, theft or damage to personal belongings.
The limitations of liability do not apply in cases of intent or wilful recklessness by Your Best Retreat.
Claims for compensation must be reported to Your Best Retreat in writing as soon as possible, but no later than twelve months after the damage arises, unless mandatory law provides otherwise.

Article 24 — Force Majeure

Your Best Retreat is not obliged to fulfil obligations in the event of force majeure.
Force majeure includes, among other things: illness, fire, storm, flooding, extreme weather conditions, pandemic, epidemic, government measures, strikes, transport problems, power outages, technical failures, internet outages, unavailability of a Venue, supplier failure, facilitator failure or other circumstances beyond the reasonable control of Your Best Retreat.
In the event of force majeure, Your Best Retreat may suspend, modify, postpone or terminate the agreement without obligation to pay compensation.

Article 25 — Complaints

Complaints must be reported as soon as possible so that remedy or resolution is still possible.
Complaints about a Venue must be reported during the stay or use to the responsible Venue Owner, manager or Your Best Retreat, depending on the division of roles.
Complaints about a retreat, training, workshop, programme or activity of an External Coach or Organiser must in the first instance be submitted to that External Coach or Organiser.
Written complaints to Your Best Retreat must be submitted fully and clearly described no later than 14 days after the end of the service, stay or activity.
A complaint does not suspend the Customer’s payment obligation, unless otherwise agreed in writing or mandatorily required by law.

Article 26 — Privacy and Confidentiality

Your Best Retreat processes personal data in accordance with applicable privacy legislation.
Personal data is processed to the extent necessary for bookings, administration, communication, execution of services, legal obligations and, where permitted, marketing.
Information shared during coaching, retreats, systemic work, personal guidance or group processes is treated confidentially.
Participants commit to treating personal information shared by other Participants confidentially.
Your Best Retreat may use anonymised experiences for evaluation, development or communication, unless these can reasonably be traced back to an individual.

Article 27 — Intellectual Property

All materials, texts, formats, programmes, exercises, workbooks, audio, video, methodologies, models, photographs, designs and other works of Your Best Retreat remain the property of Your Best Retreat, unless otherwise agreed in writing.
The Customer or Participant receives only a personal, non-transferable right of use.
It is not permitted to copy, distribute, resell, publish, modify, record, share or use materials of Your Best Retreat commercially without written permission.
Where the Customer or Participant provides content, such as texts, photographs, videos, testimonials or promotional material, they guarantee they are entitled to use this content and provide it to Your Best Retreat.
The Customer indemnifies Your Best Retreat against claims from third parties due to infringement of intellectual property rights by content provided by the Customer.

Article 28 — Images and Testimonials

Your Best Retreat only makes recognisably identifiable images of Participants for publication with their consent, unless these are atmosphere images in which individuals are not centrally or recognisably depicted.
Testimonials, reviews or experiences may only be used in a recognisable manner with consent.
Consent given may be withdrawn for future use, without this automatically making earlier lawful publications unlawful.

Article 29 — Transfer and Engagement of Third Parties

Your Best Retreat may engage third parties for the execution of the agreement.
The Customer may not transfer rights and obligations under the agreement to third parties without written consent from Your Best Retreat.
Your Best Retreat may transfer its business, activities or agreements to another legal entity, for example when transferring to another private limited company, provided the Customer’s rights are not materially affected.

Article 30 — Additional House Rules and Venue Use

Additional House Rules may apply to each Venue. These House Rules form part of the agreement if they have been communicated to the Customer or Participant in advance or upon arrival.
Unless otherwise agreed in writing, the following principles apply to Venue use: (a) arrival and departure times are stated in the Booking Confirmation or House Rules; (b) no refund is given for early departure; (c) noise, particularly during evenings and nights, must be avoided; (d) use by third parties, visitors or additional overnight guests is only permitted with prior consent; (e) vehicles may only be parked in designated areas; (f) waste must be deposited in designated locations; (g) pets are only permitted if confirmed in writing in advance; (h) smoking in accommodation, indoor spaces or other non-designated areas is not permitted; (i) groups of young people, student societies and stag or hen parties are not permitted unless otherwise agreed in writing.
If keys, access passes, codes or other means of access are provided, the Customer is responsible for careful use and correct securing of the Venue or accommodation. Loss, misuse or damage to means of access may be charged.
Use of sauna, hot tub, fireplace, barbecue, decking, stairs, water, grounds, outdoor facilities, sports or leisure facilities takes place at the Customer’s own risk and in accordance with applicable instructions.
When using fire, barbecue, candles, stoves or other heat sources, the Customer must act with care at all times. Fires may only be made in designated areas and must be fully extinguished upon leaving.
The Customer and Participants must take into account weather conditions, slippery surfaces, uneven ground, natural obstacles and other conditions that come with staying on a rural property, nature location, outdoor venue or unique accommodation.
Your Best Retreat may charge additional costs for loss of keys or access means, additional cleaning, damage, violation of House Rules, unauthorised guests, nuisance or improper use of facilities.

Article 31 — Governing Law and Disputes

All agreements with Your Best Retreat are governed by Dutch law.
The parties will first attempt to resolve disputes through mutual consultation.
If consultation does not lead to a solution, the dispute will be submitted to the competent court in the Netherlands, unless mandatory law provides otherwise.

Your Best Retreat B.V. — General Terms and Conditions — Version 1.0 — June 2026

KvK: 42050080 | VAT: NL869477389B01 | welcome@yourbestretreat.com